Benq DC E310 User Manual

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l ish

Eng
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ish
Troubleshooting
25
6
T
ROUBLESHOOTING
Symptoms
Causes
Solutions
The power won’t turn 
on.
•  The battery is out of power.
•  The USB cable is not properly 
connected to the camera or PC.
•  First turn on the PC, then connect 
the camera and PC with the USB 
cable.
The power turns off 
during use.
•  The battery is out of power.
•  Power Saving mode is enabled.
•  The battery cover is opened when in 
use.
•  Switch on the power.
•  Do not open the battery cover when 
the camera is in use.
The battery power is 
being used up too 
quickly.
•  The external temperature is too 
cold.
•  The battery is not used for a long 
time.
•  Keep the camera away from extreme 
temperatures.
The camera does not 
take pictures when the 
shutter button is 
pressed.
•  The camera is not in Capture Mode.
•  The battery is weak.
•  The power has not been switched 
on.
•  Set the Mode switch to Capture 
mode.
•  Replace the battery.
•  Switch on the power.
The close-up image is 
blurred.
•  Select the correct focus range.
•  If the subject is within 40 to 60 cm, 
select Macro mode.
The flash does not fire.
• The camera flash is turned off. 
• The light source is sufficient.
• The flash is not fully charged.
•  Set the flash mode to Auto Flash 
mode.
•  Wait for the flash to fully charge.
There is something 
wrong with the color 
of the captured image.
•  White balance is not set properly.
•  Set the white balance to Auto mode 
or other suitable mode. 
The picture is too 
bright or too dark.
•  There is excessive or inadequate 
exposure.
•  Reset EV bias value.
The LCD screen is not 
clear.
•  The LCD screen plastic cover is 
dirty.
•  The LCD screen has hot spots.
•  Clean the LCD screen with a soft 
cloth.
•  Hot spots are normal and do not 
affect the camera’s functionality.
The camera cannot 
download images to 
the PC.
•  The cable is not connected properly.
•  The camera is off.
•  OS is not Windows 2000/ME/XP or 
the PC is not equipped with a USB 
port.
•  Check the cable connection.
•  Turn on the power.
•  Install Windows 2000/ME/XP and 
USB port.