Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
The camera cannot be
There is no battery or the battery is
not inserted correctly.
Insert the battery correctly.
The battery has no power.
Recharge the battery or use the AC
The AC power adapter is not
Connect the AC power adapter
The battery power is
The external temperature is
Many shots are being captured in
dark places, requiring a flash.
The battery was not fully charged.
The battery has not been used for an
extended period of time after being
Fully charge the battery and
discharge it for at least one complete
cycle before use.
The battery or camera
The camera or flash was used
continuously over a long period of
The flash does not
The camera flash is turned off.
Set the flash to Automatic flash.
The light source is sufficient.
Even though the flash
fired, the image is
The distance to the subject is greater
than the flash’s effective range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
Reset exposure compensation.
I cannot format a
The memory card is write-
Remove the write protection.
End of the memory card life.
Insert a new memory card.