Managing Your Printer
Phaser® 5500 Laser Printer
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
Launching PhaserSMART from CentreWare IS
To access PhaserSMART Technical Support through CentreWare IS:
1. Launch your web browser.
2. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3. Select Support.
4. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART technical
PrintingScout is a tool that is installed with your Windows printer driver. It automatically
checks the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays a message on your computer screen to let you know that
the printer needs attention. The message also explains how to fix the problem.
PrintingScout is available from the Windows printer driver for printer connected to the
network via TCP/IP.