Fuji Xerox Phaser 5500 User Guide

Print Quality Problems

Print Quality Problems

Phaser® 5500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
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Print-Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe print-
quality problems, use the information in this topic to diagnose the problem. For detailed, 
online support information, go to 
www.xerox.com/office/5500infoSMART
.
For best results, use only Xerox Printing Media. For information on supported paper types 
and weights, see 
Reference/Printing/Supported Papers
 on the User Documentation CD-ROM.
Caution
Damage caused by using unsupported paper, transparencies, and other specialty media is 
not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. 
The Total Satisfaction Guarantee is available in the United States and Canada. Coverage 
may vary outside these areas; please contact your local representative for details.
Use the following table to find specific solutions to print-quality problems.
Diagnosing Print-Quality Problems 
Problem
Causes
Solutions
Light Prints
The overall image is lighter 
than normal.  
1.
The paper may be damp.
2.
You may be using Draft 
mode.
3.
The toner level may be low.
4.
Drum cartridge near end of 
life.
1.
Replace the paper.
2.
Turn off Draft mode.
3.
If the toner cartridge is low on 
toner, replace it.
4.
Replace drum cartridge.
Blank Prints
The entire printed page is 
blank with no visible print.  
1.
If you just installed a new 
drum cartridge, the yellow 
sealing tape may still be in 
place.
2.
Multiple sheets may have 
been fed from the paper tray 
at the same time.
3.
Printable data may not have 
been received from the 
computer.
1.
Remove the tape.
2.
Remove the paper from the 
paper tray and fan it. Also, 
ensure that the paper is correctly 
loaded in the tray.
3.
Print a Configuration Page. 
If the Configuration Page 
prints correctly, check the 
interface cable between the 
computer and printer, the 
printer setup, and application 
software. 
If the Configuration Page is 
blank, replace the drum 
cartridge then reprint the 
Configuration Page. If the 
Configuration Page still is 
blank, contact your Customer 
Support Center.