Fuji Xerox DocuCentre-IV 2060, DocuCentre-IV 3060, DocuCentre-IV 3065 Administrator Guide

Troubleshooting

Troubleshooting

15 Problem Solving
364
P
r
oblem S
o
lv
ing
15
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our 
Customer Support Center.
When the EP system is available and a check or maintenance is required, the machine 
sends a check or maintenance request to our Customer Support Center. A service 
representative visits you as required. Requesting a check or maintenance should be 
performed by a system administrator.
Note
• The EP system may not be available in some regions. For more information, contact our 
Customer Support Center.
For more information on the check or maintenance procedure of the EP system via the Internet, refer to 
"You can initialize or delete data from the hard disk of the machine." (P.123) and "Check EP 
Connection" (P.124).
For more information on the EP system, refer to "EP System" (P.613).
The machine does not work 
properly.
Yes
Action Refer to "Machine Trouble" (P.365).
No
A message is displayed.
Cause Has a paper or document jam occurred?
No
Yes
Action For information on paper jams, refer to "Paper Jams" (P.489).
For information on document jams, refer to "Document 
Jams" (P.502).
No
Cause Is an error code displayed?
Action Refer to "Error Code" (P.410).
The image quality is poor.
Action Refer to "Image Quality Trouble" (P.370).
No
Yes
Trouble during copying
Action Refer to "Trouble during Copying" (P.375).
No
Yes
Trouble during printing
Action Refer to "Trouble during Printing" (P.378).
No
Yes
Trouble during faxing
Action Refer to "Trouble during Faxing" (P.381).
No
Yes
Trouble during scanning
Action Refer to "Trouble during Scanning" (P.390).
No
Yes
Network-related Problems
Action Refer to "Network-related Problems" (P.395).
No
Yes
Media Print - Text-related 
Problems
Action Refer to "Media Print - Text Trouble" (P.409).