Fuji Xerox DocuCentre-IV 2060, DocuCentre-IV 3060, DocuCentre-IV 3065 Administrator Guide

Trouble during Printing

Trouble during Printing

15 Problem Solving
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Trouble during Printing
This section describes how to resolve print problems.
Note
• The Print features are not available for some models. An optional component is required. 
For more information, contact our Customer Support Center.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform 
the remedy.
Symptom
Cause
Remedy
Data remains in 
the printer icon.
The machine is not powered 
on.
Switch the main power and power on.
The network cable is 
disconnected from the 
computer.
Connect the network cable to the 
computer.
The USB or Ethernet cable 
is disconnected from the 
machine.
Connect the USB or Ethernet cable to the 
machine.
Refer to "Interface Cables" (P.19).
The print mode is [Off-line] 
on the machine.
Press the <Machine Status> button to 
check the [Print Mode] on the [Machine 
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
An error occurred in the 
machine.
Check the error details and take an 
appropriate action.
The IP address or SMB 
network path is not correctly 
set.
Set the correct IP address or SMB network 
path.
Refer to "Printer Environment Settings" 
(P.247).
The network between the 
computer and machine is 
abnormal.
Check with your network administrator.
The port is not enabled.
Enable the port.
The hard disk space of the 
machine is insufficient.
Delete unnecessary data to increase free 
space.
The machine is connected 
to multiple computers.
Wait for a while, and then try printing 
again.