15 Problem Solving
Trouble during Printing
This section describes how to resolve print problems.
• The Print features are not available for some models. An optional component is required.
For more information, contact our Customer Support Center.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform
Data remains in
the printer icon.
The machine is not powered
Switch the main power and power on.
The network cable is
disconnected from the
Connect the network cable to the
The USB or Ethernet cable
is disconnected from the
Connect the USB or Ethernet cable to the
Refer to "Interface Cables" (P.19).
The print mode is [Off-line]
on the machine.
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
An error occurred in the
Check the error details and take an
The IP address or SMB
network path is not correctly
Set the correct IP address or SMB network
Refer to "Printer Environment Settings"
The network between the
computer and machine is
Check with your network administrator.
The port is not enabled.
Enable the port.
The hard disk space of the
machine is insufficient.
Delete unnecessary data to increase free
The machine is connected
to multiple computers.
Wait for a while, and then try printing