Fuji Xerox DocuCentre-IV 2060, DocuCentre-IV 3060, DocuCentre-IV 3065 Administrator Guide

Trouble during Faxing

Trouble during Faxing

Trouble during Faxing
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Trouble during Faxing
This section describes how to resolve fax problems.
Note
• For troubles during Internet faxing, refer to "E-mail Features Problems" (P.404).
• The Fax features are not available for some models. An optional component is required. For 
more information, contact our Customer Support Center.
Sending Problems
If you cannot send a fax, identify the symptom in the following table to perform the 
remedy.
Symptom
Cause
Remedy
A Transmission 
Report - Job 
Undelivered is 
output.
The fax was not sent 
because of an error.
Check the Transmission Results in the 
Transmission Report - Job Undelivered. If 
an error code is displayed, refer to "Error 
Code" (P.410).
Unable to 
communicate 
(general fax)
The phone line is not 
connected correctly.
The machine is equipped with connectors 
to which to connect phone lines. 
Communication is enabled only when the 
phone line is connected to the correct 
connector.
When the cable connection is correct, the 
On-hook feature allows you to call via 
general lines.
The phone dialing method is 
not available.
Specify the same dialing method as the 
one (Tone/10pps) subscribed for the 
machine.
An error occurred with the 
phone line.
Use a telephone near the machine to 
check whether you can make a phone call. 
If the phone call is disabled, the problem is 
in the phone line, not in the machine.
The destination machine is 
abnormal.
The data cannot be sent if the machine of 
the recipient is turned off, is set to 
"manual" receiving mode, or does not 
support G3 reception.
Call the recipient to confirm the machine 
condition.
An incorrect fax number is 
used.
Check the fax number and try sending 
again.
The number is not for fax 
number.
If no peep sound is heard from the receiver 
when you call the number, the number is 
not for a fax number.
You forgot the external 
access number.
When calling from an extension line, the 
external access number is required.
When dialing, dial the external access 
number such as "0", and then dial the fax 
number.